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Documentation Index

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The KonnectBot agent mobile app lets your team handle live chat conversations without being tied to a desk. Agents can pick up new conversations, send replies, manage their queue, and receive real-time notifications — all from an iPhone, iPad, or Android device.
The mobile app is designed for agents responding to conversations. Admin tasks and workspace configuration — such as inviting agents, setting up departments, and managing billing — are best completed from the full web workspace at chat.konnectbot.com on a desktop browser.

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What you can do in the mobile app

  • Pick up conversations — see incoming chats and claim them from the queue.
  • Send replies — compose and send messages to customers in real time.
  • Manage your queue — view assigned and unassigned conversations across your departments.
  • Receive notifications — get push alerts for new chats, mentions, and customer replies so you respond quickly.
  • Update your availability — set your status to Online or Away directly from the app.

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Get started on mobile

1

Download KonnectBot from the App Store or Google Play

Search for KonnectBot in the App Store (iOS) or Google Play (Android) and install the app.
2

Open the app and enter your workspace URL

Launch the app and enter the workspace URL you received in your invitation email. Your workspace URL follows the format chat.konnectbot.com.
3

Log in with your agent credentials

Enter the email address and password you set when you accepted the invitation to your workspace.
4

Enable notifications to receive new chat alerts

When prompted, allow the app to send push notifications. This ensures you get alerted when a new conversation arrives or a customer replies.
5

Start handling conversations

You are now live. Conversations routed to your departments will appear in your inbox. Tap any conversation to open it and reply.

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Requirements

  • Your workspace must have mobile access enabled. If you cannot log in, ask your workspace admin to confirm mobile access is turned on for your workspace.
  • iOS 15 or later, or Android 8.0 or later.
For busy shifts or when you need to handle many conversations at once, use the full web workspace on a larger screen. The web workspace also gives you access to analytics, canned responses, and all admin settings.