KonnectBot is built on modern security practices designed to protect conversations, respect access boundaries, and remain transparent about how the platform operates. This page summarizes our security approach. Your agreement or order form may include additional commitments for enterprise customers.Documentation Index
Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt
Use this file to discover all available pages before exploring further.
Encryption in transit and at rest
All data in transit is protected using TLS 1.2 or higher. Sensitive data stored at rest is protected with industry-standard encryption algorithms using managed keys, including rotation and access logging through cloud provider services. Customer-facing configuration options may vary by plan.Infrastructure hardening
KonnectBot is hosted on major cloud providers with network isolation, least-privilege IAM policies, regular patching programs, and DDoS mitigation. Production environments are segmented from development and testing. Network policies restrict lateral movement and unnecessary exposure of administrative interfaces.Access control and MFA
Internal systems use role-based access control. Your KonnectBot workspace supports strong authentication practices for your agents and admins, including multi-factor authentication (MFA). We recommend enforcing MFA for all admin accounts in your workspace.Identity and SSO readiness
Enterprise deployments often require single sign-on (SSO) and centralized identity management. KonnectBot supports SSO patterns for enterprise; availability varies by plan. Contact sales@konnectbot.com for specifics on your plan.Monitoring and alerting
KonnectBot uses automated monitoring for availability and suspicious activity, with defined escalation paths for both operational and security events. Administrative and security-relevant events are logged to support investigations, compliance requests, and continuous improvement.Secure development lifecycle
Security is integrated into our development process — not treated as an afterthought. Our practices include code review, dependency scanning, controlled releases, automated scanning, periodic manual review, and third-party penetration tests where appropriate. Findings are triaged, remediated, and tracked to closure.Backups and resilience
KonnectBot maintains regular backups and redundancy across zones with defined RTO/RPO targets. We design for high availability and test restore procedures for critical datasets. We also maintain runbooks for security incidents, covering containment, communication, and regulatory notification where required.Vendor risk management
Subprocessors and critical vendors are reviewed for security posture, contractual obligations, and minimum necessary access to customer data.Compliance and attestations
Our compliance programs evolve with our product and customer base. Enterprise customers may receive additional documentation under NDA, such as completed questionnaires or audit summaries when available.- GDPR-aligned processing
- SOC 2 roadmap / attestation (as applicable)
- ISO 27001-aligned controls (targeted)
- CCPA/CPRA readiness
- HIPAA BAA available for qualified plans
Your responsibilities
Security is a shared responsibility. KonnectBot secures the platform and infrastructure; you are responsible for how your workspace is configured and used.
- Enforce MFA for all admins and agents
- Rotate API keys and webhook secrets regularly
- Limit integration scopes to what each integration actually needs
- Review agent permissions periodically and remove access for former team members
- Train staff on social engineering and secure handling of customer data
- Maintain accurate billing and security contacts on your account
- Report suspected account compromise immediately to security@konnectbot.com
- Use sandbox or staging environments when testing destructive changes