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Find answers to the most common questions about KonnectBot — from what the platform does to how to get your team live quickly.
KonnectBot is an intelligent live chat platform for sales and support teams. It brings AI-assisted replies, human agents, visual automation flows, live message translation, routing, and storefront context into one conversation. Agents can work from the web workspace or the KonnectBot mobile app. Facebook Messenger and Instagram DM omnichannel support is on the roadmap (coming soon).
Yes. You can build visual automation flows for chat — such as welcome paths, qualification, routing, and consistent follow-ups — so your team delivers the same great experience without one-off manual work.
Yes. KonnectBot supports live translation for chat messages so agents and visitors can communicate even when they prefer different languages. Availability may depend on your plan and workspace settings.
Omnichannel messaging for Facebook and Instagram is coming soon. Today you get strong web chat, automation, translation, and e-commerce context. Meta channels will fold into the same inbox experience when we launch them.
AI can draft replies, summarize threads, and handle routine questions automatically while your team sets tone, policy, and escalations. Agents stay in control and can take over any conversation at any time.
Yes. You can connect Shopify and WooCommerce so agents see order and customer context inside the chat when those integrations are enabled for your workspace.
KonnectBot is built with modern security practices including TLS 1.2+ encryption in transit, encryption at rest, role-based access controls, MFA support, and continuous monitoring. Read the Security overview for a full breakdown, or contact security@konnectbot.com for enterprise security reviews.
Plans are designed to scale with your team and usage, starting with a Free plan and ranging up to Enterprise at $199/month. A Custom plan is also available for larger teams with specific requirements. See the pricing section on the KonnectBot website for current tiers, or contact sales@konnectbot.com for volume pricing and custom requirements.
You can explore publicly available information and contact us for a demo or trial details. Reach out via the schedule a demo link and we will align options with your team size and requirements.
Many teams connect the chat widget, invite agents, and start routing conversations the same day. Deeper integrations — such as Shopify, WooCommerce, and automation flows — add a little more time depending on your setup.
Yes. You can match colors, placement, and messaging to your brand. Enterprise plans offer additional options such as removing KonnectBot branding entirely. See the pricing page for details on which plans include white-label features.
Yes. KonnectBot offers a dedicated mobile app for agents so they can manage queues, answer live chats, and stay responsive from iOS and Android devices. You can also use the full web workspace in a mobile browser or on desktop for busier shifts and admin tasks.
Yes. The KonnectBot agent mobile app is built for managing and responding to live chats on the move — pick up conversations, send replies, and keep assignments under control without staying tied to a desk. Install it from your device’s app store once your workspace enables mobile access.
KonnectBot takes privacy seriously and documents its practices in the Privacy Policy. For formal data subject requests or Data Processing Agreement questions, email privacy@konnectbot.com. See the Data Privacy page for a full overview of how we handle personal data and support GDPR and CCPA rights.
Export and retention options depend on your plan and workspace settings. Contact support@konnectbot.com or sales@konnectbot.com with your compliance requirements and we will confirm what is available for your account.