The KonnectBot Analytics dashboard gives you a live view of how your support operation is performing. Access it from your KonnectBot workspace by clicking Analytics in the left navigation. Every metric on the dashboard reflects current data — no manual refresh required.Documentation Index
Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt
Use this file to discover all available pages before exploring further.
Key metrics explained
The dashboard displays four primary metrics at a glance, each updated in real time.| Metric | What it measures |
|---|---|
| Total Conversations | The total number of conversations started within the selected date range, including those handled by AI and by human agents. |
| Active Agents | The number of agents currently online and available to accept conversations. |
| Avg Response Time | The median time between a customer message and the first agent or AI reply, measured in seconds. |
| CSAT Score | Customer satisfaction expressed as a percentage, calculated from satisfaction signals collected after conversations close. |
AI vs human conversation breakdown
Below the summary metrics, the Conversation Volume chart breaks down each day’s traffic by who handled it — the AI assistant or a human agent. This lets you see how much of your volume the AI is absorbing and how that ratio shifts over time. On any given day you might see, for example, 350 conversations handled by AI and 144 escalated to human agents out of 494 total.Filtering by date range
Select a date range using the date picker at the top of the Analytics page. The dashboard defaults to the last 7 days. You can adjust this to view daily, weekly, or custom ranges to compare performance across different periods.Team performance view
The Team Performance section shows response times and conversation counts broken down by individual agent and by department. Use this view to identify top performers, spot agents who may need additional support, and compare how departments like Sales, Support, and Billing are trending against each other.All metrics on the Analytics dashboard are updated in real time. The “Live” indicator in the top-right of the dashboard confirms that data is current.