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Documentation Index

Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt

Use this file to discover all available pages before exploring further.

KonnectBot gives your sales and support team one place to handle every customer conversation — from the first greeting to the final payment. Instead of juggling separate tools for chat, automation, and orders, your agents work in a single inbox where AI handles routine questions automatically and hands off to humans with full context preserved.

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What KonnectBot does

KonnectBot is a SaaS live chat platform built for teams that need speed, structure, and scale. It combines real-time messaging with AI automation so you can serve more customers without adding headcount. Whether you are closing deals, resolving support issues, or processing orders, every conversation stays in one thread — no switching tools, no repeated questions.

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Core capabilities

  • AI assistant — Handles up to 70% of routine queries automatically. When a conversation needs a human, it escalates with the full thread intact so agents never ask customers to repeat themselves.
  • Visual flow builder — Design greetings, qualification paths, routing rules, and follow-up sequences without writing code. Your best playbook runs the same way for every visitor.
  • Live translation — Translate incoming and outgoing messages in real time. Agents and customers can each communicate in their own language without friction.
  • In-chat payments — Let customers complete purchases inside the conversation. PCI-compliant checkout means no redirects and fewer abandoned carts.
  • Departments and routing — Route conversations to Sales, Support, Billing, or any custom team by intent, channel, or rules. Every thread reaches the right specialist.
  • Analytics and reports — Track response times, CSAT scores, agent performance, and conversation volume with live dashboards and exportable reports.
  • Mobile app — Agents can manage queues, reply to chats, and stay responsive from native iOS and Android apps.

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Who KonnectBot is for

KonnectBot is designed for teams where customer conversations directly affect revenue and retention:
  • Ecommerce and DTC brands that need order lookup, in-chat checkout, and Shopify or WooCommerce integration surfaced where agents already work.
  • B2B SaaS companies running multi-step onboarding, trial support, and account expansion from a single inbox.
  • Service businesses that route customers across departments and need structured handoffs without lost context.

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Explore the platform

Quickstart

Install the widget, invite agents, and go live in under 30 minutes.

Plans and pricing

Compare Free, Starter, Pro, Enterprise, and Custom plans.

AI assistant

Automate routine queries and hand off complex issues to your team.

Flow builder

Build visual automation flows for greetings, routing, and follow-ups.

Live translation

Translate messages in real time for multilingual conversations.

In-chat payments

Accept payments inside the conversation with PCI-compliant checkout.

Departments and routing

Route conversations to the right team every time.

Analytics

Track performance with live dashboards and exportable reports.