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Company admins can review detailed performance for every agent from Company → Agents. There is no separate sidebar page — open the report from each agent’s Actions column.

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Open an agent’s report

1

Go to Agents

In the company dashboard, open Agents (/company/agents).
2

Click the performance action

In the Actions column for that agent, click the chart icon to open their detailed report.
3

Choose a period

Filter the report by Last 24 hours, Last 7 days, or Last 30 days.

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What the report includes

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Activate or deactivate an agent

On the same Agents page, the Status column includes a toggle:
  • Active — agent can sign in and handle chats
  • Inactive — agent account is disabled for chat work
Suspended agents cannot be toggled until their status is changed in edit settings.
Deactivating an agent does not delete their history. You can reactivate them later from the same toggle.
Company-wide charts (including a high-level agent performance bar chart) are also available under Analytics. Use the per-agent report when you need visitor lists, tickets, and feedback for one person. See also Analytics overview and Agents and teams.