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Documentation Index

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The WooCommerce integration connects your WordPress store to KonnectBot through the WooCommerce REST API. Agents can see order status, shipping tracking, payment status, and answer product queries from inside the chat panel — without opening WooCommerce admin in a separate tab. Setup takes a few minutes and requires no custom code.

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Requirements

  • A KonnectBot Pro plan or above
  • A WordPress site running WooCommerce with REST API access enabled
The WooCommerce integration is available on Pro plan and above. Upgrade your plan in your KonnectBot workspace settings before proceeding.

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How to connect WooCommerce

1

Go to Integrations in your KonnectBot dashboard

Open your KonnectBot workspace and navigate to Integrations in the left sidebar.
2

Click WooCommerce

Select the WooCommerce integration card to open the connection settings.
3

Enter your WordPress site URL

Type the full URL of your WordPress site (e.g., https://yourstore.com) in the field provided.
4

Copy your WooCommerce API key

In your WordPress admin, go to WooCommerce → Settings → Advanced → REST API. Click Add key, set the permissions to Read, and generate the key. Copy the Consumer key and Consumer secret.
5

Paste the key into KonnectBot and click Connect

Return to KonnectBot and paste your Consumer key and Consumer secret into the corresponding fields. Click Connect to save the integration.
6

Agents now have order context in every chat

The integration is active. Agents will see WooCommerce order data automatically in every chat from your store’s customers.

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What agents see in chat

Once the integration is active, agents have access to the following data directly inside the chat panel:
  • Order status — current processing, shipping, or completion state
  • Shipping tracking — carrier and tracking details for dispatched orders
  • Payment status — whether an order is paid, pending, or refunded
  • Product queries — product details to answer questions about items in your catalog
Agents can answer “where is my order?” questions without switching to WooCommerce admin. The customer’s order history is surfaced automatically in the chat sidebar when their email matches a store account.