The KonnectBot Zapier integration lets you connect your chat workspace to thousands of other tools without writing any code. When something happens in KonnectBot — a new conversation starts, a chat gets assigned, or an issue is resolved — Zapier can trigger an action in another app automatically. Use it to keep your CRM, team notifications, and reporting in sync with what’s happening in chat.Documentation Index
Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt
Use this file to discover all available pages before exploring further.
What you can automate
Here are common workflows teams set up with the KonnectBot Zapier integration:- Create a CRM contact when a new conversation starts in KonnectBot
- Send a Slack notification when a conversation is assigned to an agent
- Log resolved chats to a spreadsheet for reporting and quality review
- Add a contact to a mailing list when a conversation is marked resolved
Available triggers
These KonnectBot events can start a Zap:| Trigger | Description |
|---|---|
| New conversation | Fires when a visitor starts a new chat |
| Conversation assigned | Fires when a conversation is assigned to an agent |
| Conversation resolved | Fires when a conversation is marked as resolved |
| Message received | Fires when a new message arrives in a conversation |
Available actions
| Action | Description |
|---|---|
| Send message to a conversation | Sends a message into an existing KonnectBot conversation |
How to set up a Zap
Go to zapier.com and create a new Zap
Log in to your Zapier account and click Create Zap to open the Zap
editor.
Search for KonnectBot as the trigger app
In the trigger step, search for KonnectBot and select it from the app
list.
Choose a trigger event
Select the event that should start your Zap, for example New
Conversation, Conversation Assigned, or Conversation Resolved.
Connect your KonnectBot account using your API key
When prompted, enter your KonnectBot API key to authenticate. You can find
your API key in your KonnectBot workspace under Settings → API Keys.
Choose your action app
In the action step, search for the app you want to connect — for example
Slack, Google Sheets, or HubSpot.
Map the fields and test the Zap
Map the KonnectBot trigger data (such as customer email, conversation ID,
or message content) to the fields in your action app. Run the test to
verify the data flows correctly.
For complex multi-step automation within KonnectBot itself — such as routing
logic, greeting flows, and conditional handoffs — use KonnectBot’s native
visual flow builder instead of Zapier. Zapier works best for connecting
KonnectBot events to external tools.