> ## Documentation Index
> Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# KonnectBot Agent Mobile App for iOS and Android

> Use the KonnectBot agent app on iOS or Android to manage live chats, handle conversation queues, and reply to customers in real time from anywhere.

The KonnectBot agent mobile app lets your team handle live chat conversations without being tied to a desk. Agents can pick up new conversations, send replies, manage their queue, and receive real-time notifications — all from an iPhone, iPad, or Android device.

<Note>
  The mobile app is designed for agents responding to conversations. Admin tasks and workspace configuration — such as inviting agents, setting up departments, and managing billing — are best completed from the full web workspace at [chat.konnectbot.com](https://chat.konnectbot.com) on a desktop browser.
</Note>

## What you can do in the mobile app

* **Pick up conversations** — see incoming chats and claim them from the queue.
* **Send replies** — compose and send messages to customers in real time.
* **Manage your queue** — view assigned and unassigned conversations across your departments.
* **Receive notifications** — get push alerts for new chats, mentions, and customer replies so you respond quickly.
* **Update your availability** — set your status to Online or Away directly from the app.

## Get started on mobile

<Steps>
  <Step title="Download KonnectBot from the App Store or Google Play">
    Search for **KonnectBot** in the [App Store](https://apps.apple.com) (iOS) or [Google Play](https://play.google.com) (Android) and install the app.
  </Step>

  <Step title="Open the app and enter your workspace URL">
    Launch the app and enter the workspace URL you received in your invitation email. Your workspace URL follows the format `chat.konnectbot.com`.
  </Step>

  <Step title="Log in with your agent credentials">
    Enter the email address and password you set when you accepted the invitation to your workspace.
  </Step>

  <Step title="Enable notifications to receive new chat alerts">
    When prompted, allow the app to send push notifications. This ensures you get alerted when a new conversation arrives or a customer replies.
  </Step>

  <Step title="Start handling conversations">
    You are now live. Conversations routed to your departments will appear in your inbox. Tap any conversation to open it and reply.
  </Step>
</Steps>

## Requirements

* Your workspace must have mobile access enabled. If you cannot log in, ask your workspace admin to confirm mobile access is turned on for your workspace.
* iOS 15 or later, or Android 8.0 or later.

<Tip>
  For busy shifts or when you need to handle many conversations at once, use the full web workspace on a larger screen. The web workspace also gives you access to analytics, canned responses, and all admin settings.
</Tip>