> ## Documentation Index
> Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Agent Performance Reports for Company Admins

> Track each agent's chats, response time, CSAT, tickets, and activity. Activate or deactivate agents from the Agents page.

Company admins can review detailed performance for every agent from **Company → Agents**. There is no separate sidebar page — open the report from each agent's **Actions** column.

## Open an agent's report

<Steps>
  <Step title="Go to Agents">
    In the company dashboard, open **Agents** (`/company/agents`).
  </Step>

  <Step title="Click the performance action">
    In the **Actions** column for that agent, click the chart icon to open their detailed report.
  </Step>

  <Step title="Choose a period">
    Filter the report by **Last 24 hours**, **Last 7 days**, or **Last 30 days**.
  </Step>
</Steps>

## What the report includes

| Section               | Details                                                                                                                                  |
| --------------------- | ---------------------------------------------------------------------------------------------------------------------------------------- |
| **Summary KPIs**      | Chats handled, active/resolved chats, average reply time, average chat duration, satisfaction %, resolution rate, messages sent/received |
| **Tickets**           | Open, pending, resolved, and closed tickets assigned to the agent                                                                        |
| **Activity chart**    | Chats and messages over time for the selected period                                                                                     |
| **Recent visitors**   | Assigned visitor sessions with status and message counts                                                                                 |
| **Recent chats**      | Chat records with ratings and feedback when available                                                                                    |
| **Customer feedback** | Ratings and written comments from ended chats                                                                                            |

## Activate or deactivate an agent

On the same **Agents** page, the **Status** column includes a toggle:

* **Active** — agent can sign in and handle chats
* **Inactive** — agent account is disabled for chat work

Suspended agents cannot be toggled until their status is changed in edit settings.

<Note>
  Deactivating an agent does not delete their history. You can reactivate them later from the same toggle.
</Note>

## Related analytics

Company-wide charts (including a high-level agent performance bar chart) are also available under **Analytics**. Use the per-agent report when you need visitor lists, tickets, and feedback for one person.

See also [Analytics overview](/analytics/overview) and [Agents and teams](/workspace/agents-and-teams).