> ## Documentation Index
> Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# WooCommerce Integration: Connect Your Store to Chat

> Bring WooCommerce order tracking, product info, shipping updates, and payment status into KonnectBot so agents answer shop questions without leaving chat.

The WooCommerce integration connects your WordPress store to KonnectBot through the WooCommerce REST API. Agents can see order status, shipping tracking, payment status, and answer product queries from inside the chat panel — without opening WooCommerce admin in a separate tab. Setup takes a few minutes and requires no custom code.

## Requirements

* A KonnectBot **Pro plan** or above
* A WordPress site running WooCommerce with REST API access enabled

<Note>
  The WooCommerce integration is available on Pro plan and above. Upgrade your
  plan in your KonnectBot workspace settings before proceeding.
</Note>

## How to connect WooCommerce

<Steps>
  <Step title="Go to Integrations in your KonnectBot dashboard">
    Open your KonnectBot workspace and navigate to **Integrations** in the left
    sidebar.
  </Step>

  <Step title="Click WooCommerce">
    Select the WooCommerce integration card to open the connection settings.
  </Step>

  <Step title="Enter your WordPress site URL">
    Type the full URL of your WordPress site (e.g., `https://yourstore.com`)
    in the field provided.
  </Step>

  <Step title="Copy your WooCommerce API key">
    In your WordPress admin, go to **WooCommerce → Settings → Advanced → REST
    API**. Click **Add key**, set the permissions to **Read**, and generate the
    key. Copy the **Consumer key** and **Consumer secret**.
  </Step>

  <Step title="Paste the key into KonnectBot and click Connect">
    Return to KonnectBot and paste your Consumer key and Consumer secret into
    the corresponding fields. Click **Connect** to save the integration.
  </Step>

  <Step title="Agents now have order context in every chat">
    The integration is active. Agents will see WooCommerce order data
    automatically in every chat from your store's customers.
  </Step>
</Steps>

## What agents see in chat

Once the integration is active, agents have access to the following data directly inside the chat panel:

* **Order status** — current processing, shipping, or completion state
* **Shipping tracking** — carrier and tracking details for dispatched orders
* **Payment status** — whether an order is paid, pending, or refunded
* **Product queries** — product details to answer questions about items in your catalog

<Tip>
  Agents can answer "where is my order?" questions without switching to
  WooCommerce admin. The customer's order history is surfaced automatically in
  the chat sidebar when their email matches a store account.
</Tip>