> ## Documentation Index
> Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Shopify Integration: Connect Your Store to KonnectBot

> Sync Shopify order data, customer history, and inventory into KonnectBot chat. Let agents look up orders and send secure in-chat payment links instantly.

The Shopify integration brings your store data directly into every KonnectBot conversation. Agents see order status, shipping details, customer purchase history, and product availability the moment a chat opens — no tab-switching required. You can also send secure checkout links to customers without them ever leaving the chat.

## Requirements

* A KonnectBot **Pro plan** or above
* An active Shopify store with admin access

<Note>
  The Shopify integration is available on Pro plan and above. Upgrade your plan
  in your KonnectBot workspace settings before proceeding.
</Note>

## How to connect Shopify

<Steps>
  <Step title="Go to Integrations in your KonnectBot dashboard">
    Open your KonnectBot workspace and navigate to **Integrations** in the left
    sidebar.
  </Step>

  <Step title="Click Shopify">
    Select the Shopify integration card to open the connection settings.
  </Step>

  <Step title="Enter your Shopify store URL">
    Type your Shopify store URL (e.g., `your-store.myshopify.com`) in the field
    provided.
  </Step>

  <Step title="Click Connect and authorize KonnectBot in your Shopify admin">
    You will be redirected to the Shopify App Store to install the KonnectBot
    app. Review the requested permissions and click **Install app** to authorize
    the connection.
  </Step>

  <Step title="The integration is now active">
    Return to your KonnectBot workspace. Agents will now see order context
    automatically in every chat from Shopify customers.
  </Step>
</Steps>

## What agents see in chat

Once the integration is active, agents have access to the following data directly inside the chat panel:

* **Order status** — current fulfillment and payment state for any order
* **Shipping information** — carrier, tracking number, and estimated delivery
* **Customer purchase history** — past orders and lifetime value
* **Product availability** — real-time inventory levels for any item

<Tip>
  Once connected, agents can look up any order just by asking the customer for
  their email address or order number. No manual searching in Shopify admin is
  needed.
</Tip>

## In-chat payments with Shopify

KonnectBot's in-chat payment feature works alongside your Shopify store to let agents send a secure checkout link directly inside the conversation. The customer completes the purchase without being redirected away from the chat. Checkout is PCI-compliant and handled securely through Shopify's payment infrastructure.

To send a payment link, open the chat actions menu during a conversation and select **Send payment link**. Enter the product or amount, and KonnectBot generates a checkout link the customer can tap to pay.