> ## Documentation Index
> Fetch the complete documentation index at: https://docs.konnectbot.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Custom Reports and Data Export in KonnectBot

> Build custom reports tailored to your team's needs, export data as CSV or PDF, and track conversation trends, CSAT, and team performance over time.

KonnectBot's Reports feature lets you build focused views of your support data by choosing the metrics that matter to your team, applying filters, and setting any date range. Once a report is ready, you can export it or save it for ongoing reference.

## What you can report on

Custom reports can cover any combination of the following areas:

* **Team performance** — individual agent response times, conversation counts, and resolution rates
* **Conversation trends** — volume over time, including daily and weekly breakdowns
* **CSAT over time** — satisfaction score trends to track improvements or spot regressions
* **AI vs human volume** — how much of your traffic the AI assistant handles versus your agents

## How to create a custom report

<Steps>
  <Step title="Go to Analytics">
    Open your KonnectBot workspace and click **Analytics** in the left navigation.
  </Step>

  <Step title="Click Reports">
    Select the **Reports** tab within the Analytics section.
  </Step>

  <Step title="Click New Report">
    Click the **New Report** button in the top-right corner of the Reports page.
  </Step>

  <Step title="Choose your metrics and filters">
    Select the metrics you want to include — such as response time, conversation volume, or CSAT — and apply any filters (for example, by department or agent).
  </Step>

  <Step title="Set a date range">
    Use the date picker to define the time period your report should cover.
  </Step>

  <Step title="Click Generate">
    Click **Generate** to build your report. KonnectBot will calculate results based on your selected metrics, filters, and date range.
  </Step>

  <Step title="Export or save">
    Download your report as **CSV** or **PDF**, or save it to your Reports library to revisit later.
  </Step>
</Steps>

## Exporting and sharing reports

After generating a report, use the **Export** button to download it in your preferred format. CSV works well for further analysis in spreadsheet tools; PDF is convenient for sharing with stakeholders who just need to read the results.

<Tip>
  Schedule a weekly report to share with your leadership team. Save a report with your preferred metrics and date range, then regenerate it each week and export as PDF for distribution.
</Tip>

<Note>
  Export format availability and report retention may depend on your KonnectBot plan. If you need specific export options not available on your current plan, contact [support@konnectbot.com](mailto:support@konnectbot.com) to discuss your requirements.
</Note>